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Terms & Conditions

We want you to spend more time doing this rather than reading this page, but it has to be here, so here it is!

Company Information:

Wolf 4x4 Pty Ltd

ABN: 34 152 746 926 ACN: 152 746 926

Registered Address: 19 Flinders Parade, North Lakes. QLD 4509

P: 1300 028 942 (+61 7 3180 1979 if calling from outside of Australia)

E: sales@wolf4x4.com.au

 

Shipping Policy

Wolf 4x4 Ship Daily from our North Lakes warehouse, as well as Direct Ship from Suppliers warehouses around Australia.

When shopping with us online Sunday - Thursday, your order will be processed within 48 hours . Orders placed online Friday afternoon through Saturday, will be processed the following Monday. We do take major holidays off - and hopefully you do too!

Whilst we do make every attempt to have orders dispatched as soon as humanly possible, there can be delays due to supplier stock availability, interstate public holidays, etc.

If an order has to absolutely arrive before a certain date, please contact us before placing your order online.

Average delivery days for items that are in stock will be 3 days up to a maximum of 15 days. If you still have not received your purchase within this time frame, please contact us URGENTLY. We can however not control the courier / transport company, hence we cannot guarantee the delivery timeframe.

NOTE: Some products have a longer lead/manufacturing time and some are only manufactured as orders come in. If this is the case it is stated on the product page.

Immediately after you place an order you will get an order confirmation email.

Your freight tracking information and your carrier’s contact info will only be emailed to you once your order has shipped.

 

Due to an increase in fraudulent transactions, Wolf 4x4 will only deliver to a verified business address, or a residential address with Signature required. No freight will be dispatched with an Authority To Leave. If you are not available to receive delivery, we can send the freight to the nearest depot for collection, or alternatively the courier will leave a card to arrange re-delivery or depot collection.

 

Standard Shipping prices do not include insurance. If you would like insurance on your freight, please contact us and we will advise of shipping quotes including insurance.

 

If you opt for standard shipping with no insurance, Wolf 4x4 will not be liable for goods lost or damaged in transit.

 

SHIPPING DAMAGE

It happens. While our suppliers packaging is designed to keep your order safe on it’s journey to you, every once in a while there’s an accident - a forklift mishap, or a pallet tipped, or a delivery driver having a bad day (you’ve probably seen those YouTube videos!). If this happens to one of your packages, Please contact us immediately.

If the damage is bad and it is obvious the products inside the package are damaged, DO NOT SIGN for the item and refuse the delivery.

If you notice there is damage to the shipping container but are not sure if the products inside are ok sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip. Do NOT accept delivery without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer. Where possible, if you suspect damage to the contents, DO NOT SIGN until you have inspected the package.

 

Product Warranties

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

 

Repair or replacement is at the discretion of the manufacturer.

 

In the event that you need to make a warranty claim or wish to return an item, please use the following procedure:

 

  • Contact us by email or by calling 1300 028 942 to inform us of the issue
  • We will assess whether the item is returnable to us or not
  • If we deem the item returnable, we will provide you with a return authorisation number
  • If the item is to be returned directly to the manufacturer, we will provide you with their details
  • Unless otherwise stated, freight for all warranties and returns is to be paid by the customer
  • The final decision for all warranties is made by the manufacturer, not Wolf 4x4 Pty Ltd, unless we have manufactured the product ourselves.

 

Disclaimer
Accountability for content 
The contents of our pages have been created with the utmost care. However, we cannot guarantee the contents' accuracy, completeness or topicality. According to statutory provisions, we are furthermore responsible for our own content on these web pages. In this context, please note that we are accordingly not obliged to monitor merely the transmitted or saved information of third parties, or investigate circumstances pointing to illegal activity. Our obligations to remove or block the use of information under generally applicable laws remain unaffected. 

Accountability for links
Responsibility for the content of external links (to web pages of third parties) lies solely with the operators of the linked pages. No violations were evident to us at the time of linking. Should any legal infringement become known to us, we will remove the respective link immediately.

Copyright
Our web pages and their contents are subject to Australian copyright law. Unless expressly permitted by law, every form of utilising, reproducing or processing works subject to copyright protection on our web pages requires the prior consent of the respective owner of the rights. Individual reproductions of a work are allowed only for private use, so must not serve either directly or indirectly for earnings. Unauthorised utilisation of copyrighted works is punishable. 

Customer privacy policy

Wolf 4x4 shall take all reasonable steps to protect the personal information of users.

Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Wolf 4x4 uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Wolf 4x4 only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from Wolf 4x4 your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at sales@wolf4x4.com.au

Online payments are done through the TLS 1.2 Protocol. We utilize the highest level of security with eWAY with 3D-Secure as well as 2 additional security layers in Beagle Ultimate and MaxMind.

Payment Options

Payment may be made via Visa, MasterCard or American Express credit cards or by bank transfer into the Wolf 4x4 Commonwealth Bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for Wolf 4x4 via our eWay payment gateway. eWay uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Customer details separate from card details

Customer details will be stored by Wolf 4x4 separately from card details which are entered by the client on the eWay secure site. For more detail on eWay refer to www.eway.com.au

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is Australia. Transaction Currency is Australian Dollars (AUD).

Responsibility

Wolf 4x4 takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

Wolf 4x4 may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Need help? We're available at1300 028 942 - Email us atsales@wolf4x4.com.au orlive help
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